A little help to keep going.
Find setup steps, check a connection, or get help with a specific conversation.
Chrome setup
For Chrome 0.2, use Chrome 138 or newer. Open xgoose’s details in chrome://extensions and turn on Allow User Scripts. Then choose your connection in xgoose settings. See current Chrome release information.
Sign in where you start
In extension settings, enter your email and open the confirmation link from that request. The extension signs in automatically. For the website, use email sign-in. Links expire in 10 minutes; check spam or request a new link if needed.
Check Hosted Luna or your own provider
Hosted Luna requires a verified account and available credit. Conversations are uploaded and saved automatically for 90 days. Trial claims open only when the campaign is available. Check your balance and service status.
BYOK uses the provider, key, model and endpoint you configure in extension settings. It works without an xgoose account. Your provider’s access rules, pricing and limits apply.
Get help with a Hosted conversation
Email support with your extension and browser versions, the action that failed and any visible error. Keep private page content and raw conversations out of your initial report.
For public bug reports, open a GitHub issue. Keep API keys, cookies, private page content and raw private conversations out of public reports.
Using Safari or Firefox?
Get the Safari app or the Firefox extension. Browser versions can differ in available features. In Safari, enable xgoose under Safari’s Extensions settings and review its website permissions. On Firefox, check that the extension has permission for the site you want to use.
Privacy questions
Read the privacy policy for data access, 90-day Hosted retention, BYOK upload preferences and conversation deletion. Contact [email protected] for privacy requests.