Get back to the page.
Start with the part that stopped working. Your installed skills and local history remain separate from temporary service errors.
The panel does not appear
Check that the extension is enabled. Open a normal website rather than a browser settings page or the Web Store. Review the floating-button setting in xgoose settings and refresh the website after installing the extension.
JavaScript or skills do not run
Check Chrome’s version and re-enable Allow User Scripts in xgoose’s extension details. Make sure the skill is enabled, its dependencies are enabled and its site pattern matches the current page. Refresh the page after correcting permissions.
The sign-in email is missing or expired
Check the address, inbox and spam folder. Links expire after 10 minutes. Request a new link from the same extension or website where you began signing in. In the extension, use the change-email action if the address was mistyped.
Hosted Luna is unavailable
Check account verification, remaining credit, reserved credit and platform status in your account. Trial claims may be closed even when existing account credit remains usable.
Your own provider returns an error
Check the endpoint URL, provider key, exact model name and provider balance. Use the connection test in extension settings. A provider’s own model access and limits still apply.
A run stops or a website blocks access
Refreshing and navigating end a run. If the website requires sign-in or human verification, complete that step directly on the site. Do not assume a failed or interrupted tool call succeeded; inspect the page before trying again.
Contact support
Share your extension version, Chrome version, the action that failed and any visible error. Contact support for help with a Hosted conversation. Do not post API keys, cookies or raw private conversations in a public issue.